Call Center Agent

Job overview

The Call Center Agent role is onsite in Cincinnati, OH. The posting states annual compensation of $31,000–$35,000. Catch Vibe Voice describes its work as professional communication and customer experience support. The agent handles inbound and outbound calls, answers questions, records customer information, and helps resolve concerns. The role contributes to consistent service by following communication procedures and coordinating with teammates and supervisors.

What you'll do

• Handle inbound and outbound customer calls
• answer questions and provide service information
• document conversations and update records
• identify customer needs and offer guidance
• follow communication procedures
• collaborate with teammates and supervisors to resolve concerns.

What we're looking for

Skills & competencies

call center agent

cincinnati oh

catch vibe voice

full-time

inbound calls

outbound calls

customer service

customer records

communication skills

training and development

$31k–$35k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and ongoing development, career advancement opportunities, and a collaborative work environment.

About the employer

Catch Vibe Voice is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.