Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Philadelphia, PA. Compensation is not specified. Delta Hotel Philadelphia Airport offers guest accommodations, dining, and event venues near Philadelphia International Airport. The agent supports a smooth guest stay by welcoming and checking in guests, managing guest information and room assignments, answering questions, and coordinating with housekeeping so rooms are ready. The role also handles calls and inquiries about bookings, rates, amenities, rewards, and special requests.

What you'll do

• Welcome guests and complete check-in and checkout
• provide keys and room assignments
• maintain accurate guest information
• coordinate with housekeeping on room readiness
• answer calls and guest questions about bookings, rates, amenities, rooms, rewards, and requests
• address complaints as needed
• perform regular bookkeeping duties.

What we're looking for

Skills & competencies

hotel front desk agent

hospitality

guest services

check-in and checkout

reservations

room assignments

housekeeping coordination

philadelphia pa

delta hotel philadelphia airport

customer service

Work arrangement

• Weekend coverage required

Why this role

At least one year of hotel front desk or similar hospitality experience is preferred; working knowledge of Microsoft Office and reservation management systems is requested.

About the employer

Delta Hotel Philadelphia Airport is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.