Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Prattville, AL. Compensation is $13–$14.50 per hour. The agent supports guest services at Home2 Suites Prattville and helps deliver the hospitality experience described by ARK. The role welcomes guests, manages check-in and check-out, answers questions, and coordinates with housekeeping. Accurate guest information and responsive handling of concerns help ensure guests have a positive stay.

What you'll do

• Welcome guests and check them in and out
• provide correct keys and room numbers
• answer calls and questions about bookings, rates, amenities, rooms, rewards programs, and special requests
• coordinate with housekeeping to confirm accommodations are ready
• address customer complaints
• maintain accurate and current guest information and perform regular bookkeeping duties.

What we're looking for

Skills & competencies

hotel front desk agent

full-time

prattville al

home2 suites

guest check-in

guest check-out

reservations

housekeeping coordination

customer service

microsoft office

$13–$14.50/hr

Work arrangement

• Weekend coverage required

Why this role

High school diploma, GED, or equivalent required. One year of hotel front-desk, receptionist, or guest-service experience is preferred. Working knowledge of Microsoft Office and reservation management systems is expected.

About the employer

Home2 Suites Prattville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.