IT Helpdesk Analyst

Job overview

The IT Helpdesk Analyst role is onsite in Lafayette, TN. Pay is $23–$29 per hour. The position supports Macon Community Hospital's Information Services department and the technology operations needed for facility operations. The analyst provides first-line support for technical issues submitted by employees, contractors, healthcare providers, and other third parties. By documenting and troubleshooting tickets across computer systems, peripherals, connected devices, and medical software, the role helps maintain effective hospital technology operations.

What you'll do

• Document and troubleshoot incoming calls, emails, and tickets
• support computer systems, peripherals, IoT and IoMT devices, operating systems, productivity applications, and medical software including EHR, PACS, RIS, and LIS
• participate in the required on-call schedule
• perform related duties as assigned.

What we're looking for

Skills & competencies

it helpdesk analyst

macon community hospital

lafayette tn

full-time

information services

technical support

help desk

ehr

pacs

ris

lis

iot devices

$23–$29/hr

on-call schedule

Work arrangement

• Weekend coverage required

Why this role

High school education; computer troubleshooting knowledge preferred; hospital or healthcare computer and network experience preferred; on-call schedule required.

About the employer

MACON HOSPITAL INC is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.