Customer Service Representative — Skilled

Job overview

The Customer Service Representative — Skilled role is onsite in Cary, IL. Compensation is not specified. The posting describes customer service work related to sales, promotions, installations, and communications. The representative helps maintain customer relationships by resolving claims and complaints fairly and in accordance with consumer laws. The role also supports proactive customer education and develops improvement plans in response to customer surveys, following defined procedures and guidelines.

What you'll do

• Provide customer service related to sales, promotions, installations, and communications
• maintain customer relations
• resolve claims and complaints fairly and in accordance with consumer laws
• develop initiatives to inform and educate customers
• develop improvement plans based on customer surveys.

What we're looking for

Skills & competencies

customer service representative

customer relations

sales support

sales promotions

installations

customer communications

claims resolution

complaint resolution

customer education

survey improvement plans

cary il

apidel technologies

Work arrangement

• Weekend coverage required

Why this role

The posting describes a skilled role requiring knowledge acquired through experience, specialized education, or training, typically with at least two years of experience.

About the employer

Apidel Technologies is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.