Customer Retention Specialist, State Farm Agent Team Member

Job overview

The Customer Retention Specialist, State Farm Agent Team Member role is in-office in Birmingham, MI, with pay of $40,000–$60,000 annually. Mike Goodwin’s State Farm agency helps people protect what matters through insurance and community-focused customer support. The specialist reviews customer accounts, helps identify suitable options, conducts policy reviews, and recommends ways to support customer satisfaction and retention. The role maintains accurate records and collaborates with the team on retention and outreach objectives.

What you'll do

• Review accounts and assist with updates
• help customers identify options aligned with their needs
• conduct policy reviews and provide recommendations
• identify opportunities to improve customer satisfaction and engagement
• maintain interaction records
• collaborate on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

insurance

policy reviews

customer service

account management

monroe mi

mike goodwin state farm agent

$40k–$60k

life insurance

health insurance

paid time off

parental leave

signing bonus

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Life and health insurance, performance bonus, company parties, employee discounts, free food and snacks, advancement opportunities, paid time off, parental leave, signing bonus, and training and development.

Why this role

The posting states the position is in office, not hybrid or remote; applicable state insurance licenses must be obtained.

About the employer

Mike Goodwin - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.