Customer Engagement Specialist

Job overview

The Customer Engagement Specialist is an onsite role based in Franklin, MA. Compensation is not specified, and this position supports the customer retention and engagement team at Esler Companies | Renewal by Andersen. This role exists to reconnect with existing customers to foster long-term relationships and identify opportunities for future projects. The specialist will provide service-minded communication to ensure customer satisfaction and generate referrals.

What you'll do

• Call existing customers using company tools.
• Schedule appointments for additional window and door projects.
• Generate referrals through positive interactions.
• Build trust by listening and asking thoughtful questions.
• Document customer interactions and appointment details.

What we're looking for

Skills & competencies

full-time

day shift

franklin ma

customer engagement

sales

customer service

referrals

renewal by andersen

esler companies

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6%, Paid Time Off, Company Paid Holidays, Paid Volunteer Time

Why this role

Focus on customer retention and referral generation through proactive outreach.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.