Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member role is onsite in Aurora, IL, with compensation of $35,000–$60,000 per year. Denise Mote’s State Farm agency serves its community and supports local schools, service organizations, and sports clubs. The representative helps strengthen customer relationships by resolving inquiries, maintaining accurate records, supporting retention, and coordinating with agency colleagues. The role contributes to customer satisfaction and the growth of the insurance agency.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

customer retention

customer records

issue resolution

aurora il

denise mote state farm agent

$35k–$60k per year

bilingual a plus

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, health insurance, advancement opportunities, paid time off, training and development, and employee discounts.

Why this role

The agency describes a multilingual team offering support in English, Spanish, Malayalam, and Polish; bilingual ability is a plus for this role.

About the employer

Denise Mote - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.