Customer Service Representative — State Farm Agent Team Member

Job overview

Customer Service Representative — State Farm Agent Team Member is an onsite role in Urbandale, IA. Pay is $40,000–$60,000 per year. The agency serves clients in Iowa and describes a supportive, collaborative team environment. The representative helps the agency deliver customer experiences that support its growth by answering policy questions, assisting with policy changes, processing claims, following up with customers, and maintaining accurate interaction records. The role coordinates with agency colleagues and anticipates the needs of the community members served.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

urbandale ia

terry taylor state farm agent

insurance customer service

policy information

policy changes

claims processing

customer follow-up

customer records

$40k–$60k/year

401(k)

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Group life insurance, 401(k), performance-based bonus, flexible schedule, health insurance, advancement opportunities, paid time off, and training and development.

About the employer

Terry Taylor - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.