Guest Relations Coordinator

Job overview

The Guest Relations Coordinator role is onsite in Chicago, IL, within The Peninsula Chicago’s Rooms Division. The stated pay rate is $27.85 per hour. The position supports guest-focused service at a luxury Five-Star, Five-Diamond property on Michigan Avenue. The coordinator helps ensure guest relations operations run consistently and efficiently, follows Peninsula and Forbes standards, and communicates across departments. The role contributes to a cohesive guest experience through accurate database compliance and effective handovers.

What you'll do

• Ensure proper operation of Guest Relations responsibilities
• adhere to Peninsula and Forbes standards
• communicate with departments to support a guest-centric experience
• comply with Head Office database requirements
• ensure efficient operations and handovers.

What we're looking for

Skills & competencies

guest relations

hotel operations

rooms division

guest experience

luxury hotel

forbes standards

full-time

chicago il

$27.85/hr

the peninsula chicago

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation days
• paid holidays and leave
• employee meals
• discounted parking
• discounted and complimentary hotel stays
• restaurant and spa discounts
• medical, dental, and vision coverage
• life insurance
• long-term disability
• retirement plan with 5% company match.

Why this role

Two years of luxury-property front desk experience is ideal; PMS/Opera knowledge and some housekeeping knowledge are preferred. Benefits include vacation and paid leave, employee meals, parking and hotel discounts, medical, dental and vision coverage, life insurance, long-term disability, and a retirement plan with company match.

About the employer

The Peninsula Chicago is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.