DEX Operations Architect

Job overview

The DEX Operations Architect role is hybrid in Boston, MA, with a work model balancing office and remote work. Compensation is not specified; the posting says a Talent Acquisition Partner can share the specific salary range during hiring. The role sits within Nexthink’s customer success function and works with customer IT leadership to embed DEXOps into operational workflows. The architect helps enterprise customers redesign important IT workflows and deliver measurable operational improvements using the Nexthink platform. The role also facilitates quarterly customer health reviews, tracks workflow impact, and helps establish accountable ownership for critical dependencies.

What you'll do

• Identify key customer workflows
• conduct discovery sessions
• design workflow transformations
• drive implementation and change management
• secure executive sponsorship and named ownership
• prepare and facilitate quarterly customer health reviews
• map technical and organizational dependencies
• assess impact and track trends
• collaborate with Product and Sales
• advise customers on platform solutions
• mentor teams and maintain senior customer relationships.

What we're looking for

Skills & competencies

dex operations architect

dexops

hybrid work model

boston ma

nexthink

customer success

it operations

workflow transformation

change management

quarterly health reviews

enterprise saas

customer it leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-covered health, dental, and vision
• life, long-term disability, and accidental death/personal loss coverage
• flexible hours
• unlimited vacation
• 11 paid holidays
• 3 volunteering days
• paid caregiver leave
• 401(k) with up to 4% company match
• professional training access.

Why this role

Strategic customer-success role focused on DEXOps, workflow transformation, and measurable outcomes. Benefits include covered health, dental, and vision; life and disability coverage; flexible hours; unlimited vacation; 11 company-paid holidays; volunteering days; paid caregiver leave; 401(k) match; and professional training access.

About the employer

Nexthink is hiring for this role. Industry: Software Publishers. Sector: 51.