Guest Service Manager

Job overview

The Guest Service Manager role is onsite in Richmond, VA. Compensation is not specified. The manager leads the Front Office team at the Four Points by Sheraton Richmond, a 195-room hotel with meeting and outdoor event space. The role exists to oversee Front Office operations and ensure guests receive professional, friendly, and memorable service. Coaching associates, coordinating with hotel departments, and managing operational details support guest satisfaction and the hotel’s service and business objectives.

What you'll do

• Lead and motivate Front Office associates through staffing, training, scheduling, coaching, performance management, and recognition
• communicate departmental goals
• maintain a visible presence in the Front Office and lobby
• monitor guest feedback and resolve concerns
• inspect Front Office, lobby, and public areas
• uphold hotel and brand standards
• monitor room inventory and coordinate to support occupancy, revenue, and guest satisfaction
• oversee reservations, systems, supplies, payroll, forecasting, and expenses
• collaborate with other departments
• serve as Manager on Duty during scheduled shifts.

What we're looking for

Skills & competencies

guest service manager

front office

hotel operations

guest experience

team leadership

staff coaching

reservations

richmond va

four points by sheraton

part-time

evenings

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• 401(k) with company match
• hotel discounts
• paid holidays
• early access to earned wages
• company-paid basic life, short-term disability, long-term disability, accident, and hospital indemnity insurance.

Why this role

Requires two to four years of supervisory or management experience in Front Office, Guest Services, Rooms Division, or related hotel operations. Benefits include health, dental, and vision insurance; paid time off; 401(k) match; hotel discounts; paid holidays; early access to earned wages; and company-paid insurance coverage.

About the employer

Four Points by Sheraton Richmond is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.