Veterinary Receptionist (Care Coordinator) — Overnight

Job overview

The Veterinary Receptionist (Care Coordinator) role is onsite in Santa Cruz, CA, with a Wednesday-through-Saturday schedule from 8:00 p.m. to 6:30 a.m. Compensation is not specified. The position supports Pacific & Santa Cruz Veterinary Specialists, a 24/7 emergency and specialty veterinary hospital serving Santa Cruz County and beyond. The Care Coordinator helps deliver a compassionate client experience while supporting hospital operations. The role manages client interactions and patient flow, handles administrative and financial tasks, and assists with urgent situations so clinical teams can focus on care.

What you'll do

• Provide customer service in person and by phone, including during high-stress situations
• manage lobby flow, address concerns, calm distressed owners, and schedule appointments
• handle basic medical emergencies for pets and owners
• assist with medication pickups and inquiries
• enter and manage data in practice management software, including billing and accounts
• assist with retail sales, weighing pets, faxing, and records
• reconcile the cash drawer and complete end-of-day duties.

What we're looking for

Skills & competencies

veterinary receptionist

care coordinator

overnight

santa cruz ca

petvet care centers

emergency veterinary hospital

specialty veterinary care

client service

patient flow

appointment scheduling

billing

weekend shift

some holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid parental leave
• 401(k) with discretionary contribution
• team member pet discounts
• Calm app access and 24/7 EAP
• continuing education stipends
• career development resources
• hardship relief fund.

Why this role

Overnight schedule Wednesday through Saturday, 8:00 p.m.–6:30 a.m.; must work at least one weekend shift weekly and some holidays. Client service experience is required; veterinary and overnight experience are preferred.

About the employer

PetVet Care Centers is hiring for this role. Industry: Veterinary Services. Sector: 54.