Technical Account Manager

Job overview

The Technical Account Manager role is listed in New York, NY; the posting does not specify a work arrangement. Compensation is not specified. Sitetracker describes the position as a strategic advisory role for its largest customers, supporting adoption, retention, expansion, and services growth. The role exists to help customers realize business value from their Sitetracker investment through long-term account ownership and technical guidance. It leads solution and architecture discussions, supports organizational change and adoption, and connects technical decisions to customer outcomes and product strategy.

What you'll do

• Develop multi-quarter technical account plans
• maintain records of technical trade-offs and architectural changes
• advise customers on transformation initiatives
• lead quarterly technical syncs
• identify adoption risks and guide change management
• evaluate solution tradeoffs and direct solution architects and engineers
• own long-term architectural strategy for core accounts
• provide customer insights and recommendations to inform product strategy.

What we're looking for

Skills & competencies

technical account manager

new york ny

sitetracker

strategic consulting

enterprise architecture

customer success

technical account planning

change management

solution leadership

salesforce ecosystem

adoption and retention

Work arrangement

• Weekend coverage required

Why this role

Strategic advisory role combining enterprise architecture, technical leadership, change management, and long-term account ownership.

About the employer

Sitetracker is hiring for this role. Industry: Software Publishers. Sector: 51.