Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Madison, WI, with compensation of $50,000–$65,000 per year. The role supports Julie Bass - State Farm Agent in delivering customer experiences that reinforce agency growth. This representative resolves customer inquiries, assists with policy updates and claims, and maintains interaction records. The work helps coordinate responsive service for the community members the agency supports.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

madison wi

julie bass - state farm agent

insurance agency

customer inquiries

policy information

policy changes

claims processing

customer records

full-time

$50k-$65k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement
• 401(k)
• performance-based bonus
• health insurance
• paid time off
• flexible schedule
• training and development
• advancement opportunities.

Why this role

Benefits listed include license reimbursement, 401(k), performance-based bonus, health insurance, paid time off, flexible schedule, training and development, and advancement opportunities.

About the employer

Julie Bass - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.