Service Coordinator / QuickBooks Specialist

Job overview

The Service Coordinator / QuickBooks Specialist is an onsite, full-time position in Medford, MA. Pay is $25–$30 per hour. The role supports Harwich Port Heating and Cooling’s HVAC service operations by coordinating customers, field technicians, and management. The coordinator schedules and dispatches service calls, manages work orders and permits, and keeps customers and technicians informed. Accurate records, billing support, and service reporting help the field team operate efficiently and deliver responsive customer service.

What you'll do

• Create, review, and close work orders
• verify job details and coding
• apply for and track permits
• assign and dispatch technicians
• maintain service calendars
• answer customer calls and messages
• communicate appointment updates
• register and track warranties
• manage maintenance agreements
• verify timecards
• prepare service reports
• support billing and collections
• provide technicians with job details and coordinate parts availability.

What we're looking for

Skills & competencies

service coordinator

quickbooks specialist

medford ma

harwich port heating and cooling

hvac service

dispatching

work orders

quickbooks online

servicetitan

customer service

$25–$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• dental, health, and vision insurance
• employee assistance program
• flexible spending and health savings accounts
• life insurance
• paid time off
• professional development assistance
• tuition reimbursement.

Why this role

Extensive QuickBooks Online knowledge and at least one year of ServiceTitan experience are required; the description also references FieldEdge for work-order and dispatch tracking.

About the employer

Harwich Port Heating and Cooling is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.