Healthcare Customer Service Coordinator

Job overview

The Healthcare Customer Service Coordinator role is onsite in San Francisco, CA, with pay of $22–$24 per hour. The position supports IVI-RMA, a U.S.-based network of fertility clinics. The coordinator manages patient inquiries and appointment scheduling while ensuring information is accurate, documented, and routed appropriately. This work helps patients access clinic information and supports consistent service across the practice.

What you'll do

• Manage inbound calls and portal inquiries
• research and provide information
• communicate company offerings, policies, and practice information
• resolve or escalate issues, including medical questions to medical professionals
• document communications
• schedule appointments
• follow communication scripts
• and maintain call center records and customer information.

What we're looking for

Skills & competencies

healthcare customer service coordinator

san francisco ca

ivi rma north america

patient inquiries

inbound calls

portal inquiries

appointment scheduling

medical terminology

call center

$22–$24/hr

medical insurance

paid time off

401(k)

8+ paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• paid time off and 8+ paid holidays
• company-paid life insurance, long-term disability, and AD&D
• flexible spending accounts
• employee assistance program
• 401(k)
• optional benefits.

Why this role

Evergreen position for future opportunities; benefits package applies to employees working at least 30 hours per week.

About the employer

IVI RMA North America is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.