Service Desk Agent

Job overview

The Service Desk Agent role is onsite in Greenville, SC; compensation is not specified. Omniscius Consulting provides information technology help desk support to agency members working on the organization’s mission and proprietary systems. The agent resolves Tier I and Tier II technical issues through phone and email support, helping users maintain access to hardware, software, networks, and business applications. Ticket documentation, escalation, and customer-focused troubleshooting support reliable agency operations.

What you'll do

• Troubleshoot network hardware, software, and communications issues
• create and manage service desk tickets
• maintain business applications and perform software installation or redeployment
• support Cisco AnyConnect, Cisco WebEx, and Microsoft products
• assist users by phone and email
• troubleshoot computers and recover data when possible
• document procedures and escalate process or policy issues.

What we're looking for

Skills & competencies

service desk agent

greenville sc

omniscius consulting

it help desk

tier i support

tier ii support

network troubleshooting

ticketing

application support

cisco anyconnect

microsoft office

public trust

Work arrangement

• Weekend coverage required

Why this role

Requires at least one year of IT experience and an associate degree or higher, or a high school diploma with relevant IT certification, training, or experience. Public Trust and federal background investigation required; U.S. citizenship or qualifying legal status and two years of continuous U.S. residence required.

About the employer

Omniscius Consulting is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.