Operations Specialist — Account Management

Job overview

The Operations Specialist — Account Management role is hybrid in Scottsdale, AZ, with compensation not specified. The position supports Amwins Self-Funded’s Account Management department and serves as a liaison between Sales and the Premium Department to support premium processing, compensation, and payment readiness. The specialist manages sold-case implementation, data accuracy, documentation, and operational reporting. By resolving discrepancies and coordinating across teams, the role helps ensure client cases are built and bound correctly and that operational processes run effectively.

What you'll do

• Support final implementation of sold cases
• maintain and audit internal systems for data accuracy
• log sold forms for entry into Amlink and Compass App
• enter sold-form information into systems
• review data and escalate discrepancies
• identify process improvements
• maintain electronic files and operational procedures
• manage premium files
• liaise between Account Managers and internal teams
• maintain dashboards and performance metrics
• coordinate with Finance and Account Management
• triage and resolve implementation and system-entry issues.

What we're looking for

Skills & competencies

operations specialist

account management

scottsdale az

amwins self-funded

hybrid

sold case implementation

data integrity

premium processing

amlink

compass app

operational reporting

insurance operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision from the first day
• PTO and paid holidays
• annual performance-based bonus program
• 401(k) with company match
• life and disability insurance
• HSA and FSA options
• parental leave and adoption assistance
• EAP
• career advancement opportunities.

Why this role

Based in Scottsdale with the option to work from home up to two days per week after training. At least one year of operations, client services, or administrative support experience is required.

About the employer

Amwins is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.