Reservations Agent — Remote, Texas

Job overview

The Reservations Agent — Remote, Texas role is remote and requires residence in Texas; the listing location is Austin, TX. Compensation is not specified. The role supports reservations for Commodore Perry Estate and Bowie House, luxury hospitality properties in the Auberge Collection. The agent handles guest reservation inquiries and records guest preferences to help create personalized stays. The role contributes to guest service by maintaining property and local-area knowledge, resolving reservation challenges with other departments, processing transactions accurately, and explaining relevant offerings.

What you'll do

• Enter guest contact details and reservation history
• respond to inquiries about availability, accommodations, pricing, and offers
• maintain knowledge of property facilities, accommodations, rates, spa offerings, events, directions, and local services
• coordinate guest challenge resolution with other departments
• process billing and financial transactions
• upsell services and offerings as appropriate.

What we're looking for

Skills & competencies

reservations agent

remote

texas residents

commodore perry estate

bowie house

auberge collection

guest reservations

luxury hospitality

guest service

reservation inquiries

billing transactions

upselling

austin tx

Work arrangement

• Weekend coverage required

Why this role

Remote role limited to residents of Texas; the posting prefers two years of hospitality, spa, or reservations experience.

About the employer

Commodore Perry Estate is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.