Director of Customer Service Operations — Parts Sales

Job overview

The Director of Customer Service Operations role is onsite in Yankton, SD. Compensation is not specified. Astec Industries makes equipment and products for infrastructure and related industries; this role focuses on parts sales and customer relationships. The director leads strategies to grow parts sales and profitability across the group. By analyzing territory results, developing growth plans, managing strategic accounts, and leading sales managers, the role supports customer needs and the group’s sales targets.

What you'll do

• Analyze and improve territory sales results
• develop territory KPIs and actions within Lean Optima
• align teams with Astec Customer Focus Principles
• manage strategic account growth
• research competitive opportunities and market pricing
• develop and oversee plans to meet growth targets
• partner with Regional Sales Directors
• maintain sales records and reports
• build customer relationships
• direct, train, and develop parts territory sales managers
• identify prospective customers and opportunities
• lead parts sales teams.

What we're looking for

Skills & competencies

director of customer service operations

parts sales

sales strategy

customer service

strategic accounts

territory growth

sales leadership

market analysis

yankton sd

astec industries

Work arrangement

• Weekend coverage required

Why this role

Requires 10 or more years of sales and customer service experience and prior managerial experience. A business or marketing degree is preferred, or relevant experience.

About the employer

Astec Industries is hiring for this role. Industry: Construction Machinery Manufacturing. Sector: 33.