Call Center Associate

Job overview

The Call Center Associate is an onsite role based in Berlin, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the sales and marketing department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role exists to provide exceptional customer service by engaging with homeowners interested in company products. The associate is responsible for identifying unique customer needs, scheduling appointments for sales consultants, and maintaining positive communication to drive business growth.

What you'll do

• Deliver exceptional customer service, actively listen to customer needs, provide tailored solutions, overcome objections, identify unique home situations, and schedule appointments for Sales Consultants.

What we're looking for

Skills & competencies

full-time

day shift

berlin ma

renewal by andersen

customer service

inside sales

weekend availability

$50k-$70k/yr

no cold calling

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match up to 6%, Paid Time Off, Tuition Reimbursement, Paid Volunteer Time, Company Paid Holidays.

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year, shift differential pay for weekends.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.