Service Business Development Center Representative

Job overview

The Service Business Development Center Representative role is onsite in Somerville, NJ. Compensation is not specified; the posting describes it as competitive. The position supports Performance Ford of Somerville’s service department and customer experience. The role helps customers move smoothly through the vehicle service process by responding to inquiries, scheduling appointments, and coordinating with technicians and the parts department. Accurate records and follow-up support shop productivity, customer satisfaction, and loyalty.

What you'll do

• Respond to customer service inquiries by phone, email, and online platforms
• schedule and confirm service appointments
• maintain customer records in the dealership management system
• follow up on service status and repair recommendations
• coordinate with technicians and the parts department
• assist with service department administrative duties.

What we're looking for

Skills & competencies

service bdc

customer service

automotive service

appointment scheduling

customer records

dealership

somerville nj

onsite

full-time

performance ford of somerville

employee discounts

health and wellness programs

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development and career advancement opportunities, employee discounts on vehicles and services, and health and wellness programs.

Why this role

Previous automotive service or customer service experience is a plus but not required; employee discounts and health and wellness programs are listed.

About the employer

Performance Ford of Somerville is hiring for this role. Industry: New Car Dealers. Sector: 44.