Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Inwood, WV. Compensation is not specified; the posting describes it as competitive. The role supports City National Bank’s commitment to providing exceptional customer service. As a first point of contact, the representative responds to customer inquiries, resolves issues, processes transactions, and explains banking products and self-service options. Accurate records and collaboration with internal teams help customers receive timely, compliant support.

What you'll do

• Address customer inquiries and resolve issues
• represent the bank as a professional first point of contact
• assess customer needs and recommend appropriate banking products and services
• process deposits, withdrawals, and transfers accurately
• assist with online and mobile banking inquiries
• maintain customer records and documentation in compliance with banking regulations
• collaborate with internal teams to resolve complex issues.

What we're looking for

Skills & competencies

customer service representative

banking

customer support

bank transactions

deposits

withdrawals

online banking

inwood wv

city national bank of wv

full-time

career growth

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• retirement plans
• paid vacation
• comprehensive training and career growth opportunities.

Why this role

High school diploma or equivalent required; college degree preferred. Banking or financial institution customer service experience is a plus; training and career growth opportunities are described.

About the employer

City National Bank of WV is hiring for this role. Industry: Commercial Banking. Sector: 52.