Retail Operations Lead

Job overview

Retail Operations Lead at PetSmart in Huntsville, AL. This is an onsite position with compensation not specified. PetSmart is a company focused on pets and their families. The Retail Operations Lead is responsible for driving operational excellence in stores, including merchandising, inventory management, and pet care operations, while overseeing associates and maintaining a safe environment.

What you'll do

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Completes monthly live cycle counts, addresses discrepancies. Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets. Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store. Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store
• transport to the vet as needed. Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period.

What we're looking for

Experience

2+ years of retail supervisory experience in a customer-focused environment.

Skills & competencies

retail operations lead

petsmart

huntsville

al

united states

retail

operations

customer service

merchandising

inventory management

pet care

full-time

onsite

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.