IT Problem Management Analyst

Job overview

The IT Problem Management Analyst works onsite five days a week in Knoxville, TN; compensation is not specified. The role supports enterprise problem management and operational reliability in a large-scale financial services technology environment.

What you'll do

• Conduct root-cause analysis of recurring production and operational issues
• identify systemic patterns across applications and teams
• analyze incidents, problem records, and operational metrics
• facilitate cross-functional reviews
• document lessons learned
• track corrective actions through closure
• develop dashboards and executive reporting
• recommend process and reliability improvements
• and apply process- and task-mining concepts to identify bottlenecks and potential automation opportunities. Requires five or more years of IT problem management and root-cause analysis experience
• a bachelor’s degree in a related field is listed.

What we're looking for

Skills & competencies

it problem management analyst

knoxville tn

system one

onsite

root cause analysis

incident trends

operational metrics

dashboards

enterprise technology

process mining

corrective actions

financial services

Work arrangement

• Weekend coverage required

Why this role

The posting also lists Lafayette, LA; Columbia, SC; and Birmingham, AL as work locations, in addition to Knoxville, TN.

About the employer

System One is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.