Customer Service Representative
Compensation
$7.25 – $11.5 /hr
Employment type
Full-time
Work setting
On-site
Location
Montevallo, AL
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative role is onsite in Montevallo, AL. Compensation is not specified. MCI provides customer experience and business process outsourcing services through contact center operations. The role exists to support customers across phone, email, and chat, resolving inquiries and concerns while maintaining accurate records and meeting quality and productivity goals.
What you'll do
- Assist customers by phone, email, or chat
- respond to inquiries accurately and efficiently
- resolve concerns professionally and empathetically
- maintain customer records
- process requests according to established procedures
- meet quality and productivity goals
- collaborate with internal teams to resolve issues.
What we're looking for
- Skills & competencies
- customer service representativecustomer supportphone supportemail supportchat supportcustomer recordsissue resolutionquality goalsproductivity goalsmontevallo almci careershigh school diploma or ged
- Work arrangement
- Weekend coverage required
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: fbb6a2e2-f8be-402b-b51a-0f60574f03a2