Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative, State Farm Agent Team Member role is onsite in Garland, TX. Pay is $40,000–$60,000 per year. The role supports Yesenia Alvarez's growing State Farm agency and its focus on educating customers and helping them feel confident in their coverage. The representative resolves inquiries, maintains customer information, and coordinates with colleagues to support satisfaction and retention. Calm problem-solving and attentive service help strengthen customer relationships and the agency's operations.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

insurance agency

customer inquiries

issue resolution

customer records

retention

customer satisfaction

garland tx

state farm agent

$40k–$60k/year

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing
• performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunities.

Why this role

The agency offers paid licensing and a flexible schedule; customer service experience is preferred, and the role calls for calm handling of high-stress situations.

About the employer

Yesenia Alvarez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.