Field Service Technician, Office Equipment

Job overview

The Field Service Technician, Office Equipment role is onsite in Grand Rapids, MI, with a Monday–Friday schedule from 8:00 AM to 5:00 PM; compensation is not specified. Applied Innovation provides office equipment service and customer support, with company-provided vehicle, gas card, tools, and training for this role. The technician maintains and repairs multifunction copier devices at customer locations, diagnosing issues and managing service territory needs. Accurate parts inventory and service documentation, adherence to procedures and safety guidelines, and coordination with technicians and internal teams help ensure responsive, dependable customer service.

What you'll do

• Repair, maintain, and service multifunction copier devices
• maintain an assigned service territory and responsive service quality
• diagnose and troubleshoot equipment issues
• collaborate with technicians and internal teams
• maintain parts, tools, and service documentation
• follow service procedures and safety guidelines
• operate a company vehicle safely and professionally
• represent Applied Innovation positively in customer interactions.

What we're looking for

Skills & competencies

field service technician

office equipment

copier repair

troubleshooting

customer service

company vehicle

training provided

grand rapids mi

applied innovation

monday–friday

8:00 am–5:00 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays, paid time off, one personal holiday, medical, dental, and life insurance, short-term disability coverage, and 401(k) with company match.

Why this role

Training is provided; prior field service or technical repair experience is helpful but not required. Company vehicle, gas card, and required tools are provided.

About the employer

Applied Innovation is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.