Customer Success Specialist – Hockey

Job overview

The Customer Success Specialist – Hockey role is listed in Boston, MA; the posting does not specify a remote or hybrid arrangement. Compensation is $56,559–$133,479 per year in target total compensation, inclusive of base salary and target incentives. The role supports Catapult’s NHL, AHL, PWHL, and NCAA hockey customers and its mission to improve athlete and team performance. The specialist manages customer relationships and product adoption across a dedicated portfolio, delivering training, education, and post-sale support for Catapult and Perch technology. The role also interprets performance data, represents customer needs internally, and travels to customer sites and industry events to support outcomes and retention.

What you'll do

• Manage the customer lifecycle and portfolio health, adoption, engagement, retention, and value realization
• build relationships with performance, coaching, medical, analytics, and leadership stakeholders
• maintain account plans
• travel to customer sites for education and support
• deliver onboarding, training, workshops, and demonstrations
• analyze Catapult and Perch data and provide sport science recommendations
• communicate customer feedback and issues to Commercial, Product, and Product Support
• maintain customer records and track risks, opportunities, and follow-ups.

What we're looking for

Skills & competencies

customer success specialist

hockey

sports performance technology

customer training

customer support

sport science

catapult

perch

boston ma

up to 40% travel

nhl

ahl

pwhl

ncaa

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid leave and recognized company holidays
• health, dental, and vision insurance
• 401(k) retirement plan with company match.

Why this role

Supports NHL, AHL, PWHL, and NCAA hockey customers; requires up to 40% travel across North America and hands-on experience with Catapult wearable technology.

About the employer

Catapult Sports is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.