Service Manager — Residential HVAC

Job overview

The Service Manager — Residential HVAC role is onsite in Jupiter, FL. Compensation is not specified. The manager leads the Service and Maintenance department for an established residential home-services organization. The role develops and coaches a team of approximately 12 technicians, owns departmental performance, and coordinates with the General Manager, Dispatch, customer service, and field leadership to improve service quality, customer experience, and revenue results.

What you'll do

• Manage, coach, mentor, and develop technicians
• conduct one-on-ones, reviews, check-ins, training, and ride-alongs
• set expectations and reinforce processes
• partner with field leadership on technical development
• review performance and opportunities
• drive revenue and technician productivity
• improve conversion, average ticket, and quality
• resolve customer concerns
• coordinate capacity and service opportunities
• monitor department KPIs and address issues proactively.

What we're looking for

Skills & competencies

service manager

residential hvac

service and maintenance

team leadership

technician coaching

revenue performance

customer experience

jupiter fl

milspec talent

hvac experience

servicetitan preferred

onsite

Work arrangement

• Weekend coverage required

Why this role

The posting seeks approximately five or more years of HVAC or related mechanical-trade experience, practical field experience, leadership experience, and residential service operations experience. ServiceTitan experience and prior HVAC service management are bonuses.

About the employer

MilSpec Talent is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.