Overnight Member Services Representative

Job overview

The Overnight Member Services Representative role is onsite in Dayton, OH; compensation is not specified. The position supports Planet Fitness members, prospective members, and guests at the club. The role helps create a positive member experience by handling front-desk service, membership check-ins and sign-ups, tours, account updates, and member questions. It contributes to smooth club operations through courteous, timely assistance and escalation of concerns when needed.

What you'll do

• Greet members, prospective members, and guests
• answer phones
• check members into the system
• sign up new members
• give tours
• update member accounts
• respond to questions and concerns and escalate them to a manager as needed.

What we're looking for

Skills & competencies

overnight member services representative

planet fitness

customer service

front desk

member check-in

membership sign-up

member tours

account updates

dayton oh

part-time

high school diploma/ged

fitness club

Work arrangement

• Weekend coverage required

Why this role

Part-time position; high school diploma or GED required; must be at least 18 years old.

About the employer

Planet Fitness OH/DE Knapp Group is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.