Front Office Representative

Job overview

Front Office Representative is an onsite role in Oxon Hill, MD. Compensation is not specified; the posting states base pay plus bonus. The role supports customer service at the Reggie Harris State Farm independent agent office. The representative responds to customer inquiries, handles calls and complaints, maintains account records, and processes documents. The role helps customers receive accurate information and timely assistance while supporting high service standards and customer satisfaction.

What you'll do

• Provide product and service information
• resolve customer account issues accurately and efficiently
• manage incoming calls
• handle complaints and follow up on resolutions
• maintain customer interaction records
• process customer accounts and file documents
• obtain a Property and Casualty insurance license.

What we're looking for

Skills & competencies

front office representative

oxon hill md

state farm agency

customer service

incoming calls

customer accounts

complaint resolution

recordkeeping

property and casualty license

training provided

base pay plus bonus

paid time off

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Base pay plus bonus, paid time off, and opportunity for advancement.

Why this role

No insurance experience is required; training is offered to the right candidate. The role requires willingness to obtain a Property and Casualty insurance license.

About the employer

Reggie Harris - State Farm Agency is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.