Bilingual Call Center Member Advisor (English and Spanish)

Job overview

The Bilingual Call Center Member Advisor role is onsite in IDIQ’s Tampa, FL office. The posting states pay of $22 per hour for English/Spanish-speaking candidates. IDIQ provides identity theft protection and credit report monitoring services. The advisor supports member retention by resolving account, billing, enrollment, and cancellation inquiries. Through active listening, product knowledge, and problem-solving, the role helps members understand service options and supports accurate, confidential handling of consumer information.

What you'll do

• Assist members with account access, billing, enrollment, personal information updates, and cancellation requests
• explain IDIQ services
• use active listening and de-escalation to resolve concerns
• recommend suitable service packages and pricing options
• manage incoming and outgoing calls
• document interactions accurately
• protect sensitive consumer information
• relay member feedback to internal departments.

What we're looking for

Skills & competencies

bilingual english and spanish

call center

member advisor

customer service

member retention

account support

tampa fl

idiq

$22 per hour

medical dental vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• company-paid life insurance
• short- and long-term disability
• 11 paid holidays
• vacation and sick time
• 401(k) with employer match
• continuing training.

Why this role

Bilingual English/Spanish role with a stated schedule of 10:30 a.m.–7:00 p.m. Monday–Friday and 9:30 a.m.–6:00 p.m. Saturday, plus a scheduled weekday off.

About the employer

IDIQ is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.