Southall Experience Specialist – Reservations & Guest Services

Job overview

The Southall Experience Specialist – Reservations & Guest Services role is onsite in Franklin, TN. Compensation is not specified; the posting describes a competitive compensation package. Southall is a destination bringing nature, produce, and people together and aims to provide a luxury guest experience. The specialist helps guests prepare for their stay by answering inquiries, making reservations, sharing resort information, and coordinating accommodations, dining, transportation, spa services, and activities. The role supports a smooth guest experience through accurate reservation details, prompt follow-up, and courteous service.

What you'll do

• Answer and direct incoming calls
• communicate with guests by chat, email, and phone
• book and review reservations for accommodations, dining, transportation, spa, and activities
• maintain complete guest profiles and reservation details
• process deposits and cancellations
• identify VIP guests and protect confidentiality
• monitor service requests and follow up
• complete training sessions.

What we're looking for

Skills & competencies

southall experience specialist

reservations

guest services

franklin tn

southall llc

hospitality

guest experience

resort reservations

dining and spa coordination

evenings

weekends

holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability and life insurance
• paid time off
• nine paid holidays
• weekly pay
• 401(k) match
• education reimbursement
• employee assistance program
• wellness activities
• internal discounts
• daily meal.

Why this role

The posting requires availability for evenings, weekends, and holidays and describes a two-week training program plus monthly training sessions.

About the employer

SOUTHALL LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.