Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Wilkes-Barre, PA. Compensation is $39,000–$50,000 per year. The position supports Jennifer West’s State Farm insurance agency and its customer experience and growth. This role exists to help customers understand and manage their insurance policies while supporting the agency’s service goals. The representative answers inquiries, assists with policy changes, processes claims, follows up with customers, and maintains accurate interaction records.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

wilkes-barre pa

jennifer west state farm agent

policy information

policy changes

claims processing

customer records

commission

performance bonus

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay plus commission
• performance-based bonus
• health insurance
• flexible schedule
• advancement opportunities
• paid time off
• training and development.

Why this role

Hourly pay plus commission, performance-based bonuses, flexible schedule, health insurance, paid time off, training and development, and advancement opportunities.

About the employer

Jennifer West - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.