Junior Customer Support — Life Science Products

Job overview

The Junior Customer Support — Life Science Products role is full-time and based in Eupry’s Raleigh, NC office. Compensation is not specified. Eupry develops temperature compliance solutions that help life science companies ensure safe storage of medicines, vaccines, and other critical products. The support representative responds to customer questions, troubleshoots product malfunctions, and coordinates with internal teams to provide accurate guidance. The role helps customers use Eupry’s products and services effectively while contributing to the development of the new U.S. office and its support culture.

What you'll do

• Respond to customer inquiries by phone and email in a timely and accurate manner
• troubleshoot and report product malfunctions
• collaborate with internal teams to provide correct information
• contribute to a supportive and positive Raleigh office culture.

What we're looking for

Skills & competencies

junior customer support

customer service

life science

raleigh nc

eupry

phone and email support

product troubleshooting

customer inquiries

wi-fi

iot

denmark training trip

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 paid vacation days, five sick days with additional days based on experience, health and dental insurance, and 401(k) available from July 1, 2026.

Why this role

The posting includes a two-to-four-week training and onboarding trip to Eupry’s European headquarters in Denmark; prior customer-facing experience and technical understanding of Wi-Fi or IoT are advantages, not stated requirements.

About the employer

Eupry is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.