Customer Service Representative, Automotive Leather

Job overview

The Customer Service Representative, Automotive Leather role is onsite at Alea Leather’s headquarters in Wixom, MI. Compensation is $24.50–$26.50 per hour. Alea Leather designs and produces leather interiors and accessories for the automotive industry. The representative handles customer inquiries and order updates across phone, email, and text, using multiple applications to track orders, resolve issues, and maintain accurate records. The role supports the company’s customer experience through responsive communication and coordination with internal teams.

What you'll do

• Handle 30 or more inbound and outbound calls daily
• send and respond to 40 or more customer emails per day using Microsoft Outlook
• manage customer inquiries and updates by text
• use multiple applications to track orders, resolve issues, and maintain records
• collaborate with internal teams to resolve customer needs.

What we're looking for

Skills & competencies

customer service representative

automotive leather

wixom mi

alea leather

customer support

inbound calls

outbound calls

email support

order tracking

microsoft outlook

microsoft word

microsoft excel

$24.50–$26.50 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation and benefits
• opportunity to grow with a fast-expanding company
• supportive, collaborative work environment.

Why this role

High-volume customer service experience is sought; proficiency in Microsoft Outlook, Word, and Excel and the ability to multitask across applications are requested.

About the employer

Alea Leather is hiring for this role. Industry: Leather and Hide Tanning and Finishing. Sector: 31.