Bilingual Multi-Location Customer Service Specialist (Spanish)

Job overview

The Bilingual Multi-Location Customer Service Specialist (Spanish) is an onsite role based in Springfield, IL. The pay is $18.50 per hour, and the role supports multiple Sherwin-Williams locations within a 12-mile radius. This role exists to provide exceptional service to customers across several stores by identifying their needs, recommending appropriate paint and coating solutions, and maintaining store standards. The specialist contributes to team success by processing sales, managing inventory, and achieving established store sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

springfield il

sherwin-williams

bilingual

spanish

multi-location

$18.50/hr

retail

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits, retirement savings, paid time off, and parental leave.

Why this role

Bilingual fluency in Spanish and English required; requires travel between multiple locations.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.