Support Specialist I – Operations

Job overview

The Support Specialist I – Operations role is onsite in Eugene, OR, with compensation not specified. The position supports Summit Bank’s Central Operations/eBanking activities and processes. The specialist helps meet daily operational deadlines and supports banking transactions, card services, client inquiries, and account maintenance. The work contributes to accurate processing, client service, and compliance with bank policies and regulations.

What you'll do

• Process domestic and foreign wires, foreign drafts, and related documentation
• support debit card issues, claims, maintenance, and orders
• support Business VISA card issues, maintenance, orders, and client onboarding
• process daily exception items
• perform account maintenance and cash-letter adjustments
• respond to client inquiries and ACH RDFI returns
• provide customer service on banking products, systems, and processes
• compile and report productivity and quality statistics
• review general ledger data and supporting documents for entries or reconciliations
• maintain files and compliance training
• follow BSA/AML policies and applicable banking rules.

What we're looking for

Skills & competencies

support specialist i

bank operations

ebanking

wire processing

debit card support

business visa

account maintenance

ach processing

general ledger

eugene or

summit bank

monday–friday

8:30 a.m.–5:30 p.m.

banking experience

Work arrangement

• Weekend coverage required

Why this role

Reports to the Central Operations Supervisor. Schedule is Monday–Friday, 8:30 a.m.–5:30 p.m. Requires a high school diploma or equivalent, 1–2 years of banking and/or client service experience, a current driver’s license, and access to a reliable vehicle. QuickBooks/Quicken experience is a plus.

About the employer

Summit Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.