Customer Service Representative II

Job overview

The Customer Service Representative II role is onsite in Niskayuna, NY, with compensation of $70,000–$75,000 per year based on experience and a 5% bonus. The schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. The role manages customer accounts and order-related activities from order entry through delivery. The representative coordinates order-to-cash work and serves as a primary contact for customer, product, service, and supply-chain inquiries. By communicating order updates and working with internal teams to resolve issues, the role supports reliable delivery and a positive customer experience.

What you'll do

• Manage order-to-cash activities, including contract management, order confirmation, invoicing, and delivery coordination
• process customer orders, including EDI and export orders
• respond to product, service, and supply-chain inquiries
• communicate order status, supply availability, and service needs
• analyze SAP reports to investigate and resolve issues
• collaborate with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, and Quality
• manage customer non-conformances and claims, including debit and credit notes
• maintain customer relationships through communication and follow-through.

What we're looking for

Skills & competencies

customer service representative ii

customer accounts

order-to-cash

sap sd

edi orders

export orders

supply chain

niskayuna ny

redshift recruiting

$70k–$75k/year

5% bonus

monday–friday

8:00 a.m.–5:00 p.m.

Work arrangement

• Weekend coverage required

Why this role

The posting lists direct hire. Education and experience pathways are a bachelor’s degree plus 3+ years, an associate’s degree plus 5+ years, or a high school diploma/GED plus 7+ years in customer service or account management. SAP SD familiarity or willingness to learn is required; chemical-industry experience and English/Spanish bilingual skills are preferred.

About the employer

redShift Recruiting, LLC is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.