Customer Service Representative, Remote Call Center

Job overview

The Customer Service Representative, Remote Call Center role is fully remote for applicants who live in one of the listed states: Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, or Virginia. The stated starting pay is $19 per hour, with a listed range of $19–$24 per hour. Contractor In Charge supports small home-service businesses with financial and bookkeeping management. The representative handles inbound and outbound calls and digital inquiries, books and dispatches jobs, and maintains accurate customer and CRM information. The role also focuses on converting inquiries into appointments and revenue while providing clear, empathetic service to customers.

What you'll do

• Answer incoming calls and online inquiries
• use company scripts to answer questions and guide customers to service solutions
• conduct follow-up calls
• book and dispatch jobs
• enter detailed call notes into company systems
• maintain CRM accuracy and manage digital leads
• follow SOPs and client playbooks
• support booking conversion and revenue goals.

What we're looking for

Skills & competencies

customer service representative

call center agent

fully remote

inbound calls

outbound calls

appointment booking

dispatching

crm

home services

contractor in charge

$19–$24/hr

listed-state eligibility

Work arrangement

• Weekend coverage required

Benefits & perks

• $100 monthly equipment stipend, medical benefits available after 90 days, retirement savings plan, vacation pay, paid training, and advancement opportunities.

Why this role

Fully remote, with residence required in one of the states listed in the posting; flexible schedule depends on business needs.

About the employer

Contractor In Charge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.