Front Office Manager

Job overview

The Front Office Manager role is onsite in Boston, MA. The stated salary range is $73,500–$78,500 per year. The role leads the Raffles Boston Front Office, supporting the hotel’s guest service and room revenue and occupancy goals. The manager oversees front desk operations and staff so guests receive attentive, efficient service before and throughout their stays. The role coordinates staffing, training, guest issue resolution, financial controls, and communication with other hotel departments to maintain service standards and operational performance.

What you'll do

• Respond to guest requests and complaints and follow up on satisfaction
• coach, train, and support Front Office personnel
• prepare schedules based on forecasts and labor guidelines
• support the front desk during busy periods
• monitor billing, open folios, cash handling, and reports
• maintain procedures, records, key control, and communication with Housekeeping, Reservations, and Accounting.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

staff coaching

scheduling

room revenue

boston ma

raffles

accor

$73,500–$78,500

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee benefit card with discounted worldwide Accor rates for the employee and family
• medical, dental, vision, and life insurance
• development opportunities across Accor’s brand portfolio.

Why this role

The posting includes an employee benefit card with discounted Accor rates worldwide and development opportunities across Accor’s brand portfolio.

About the employer

RAFFLES is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.