Customer Service Representative Lead

Job overview

The Customer Service Representative Lead role is onsite in Arlington, TX. Compensation is $24–$26 per hour. The role supports American Excelsior Company’s customer service department and works with sales, marketing, and facility general managers. The lead guides daily team operations to improve customer satisfaction and service performance. The role develops staff skills, monitors service metrics and quality, handles escalated inquiries, and helps streamline workflows and communication across departments.

What you'll do

• Lead, coach, and motivate customer service staff
• set and review performance targets and KPIs
• develop and assess training
• monitor calls and provide feedback
• assist with escalated inquiries and complaints
• improve workflows
• support pricing strategy analysis
• collaborate with sales, marketing, and facility general managers
• prepare reports and presentations
• assist with customer-focused communications.

What we're looking for

Skills & competencies

customer service lead

american excelsior company

arlington tx

onsite

full-time

$24–$26/hr

team leadership

customer support

kpi monitoring

training

escalation handling

microsoft excel

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive PTO
• 401(k) match
• health, life, dental, and vision insurance
• flexible spending account
• on-the-job training
• advancement opportunities
• employee assistance program
• referral program
• employee discounts
• financial wellness program.

Why this role

High school diploma or equivalent, five years of related experience/training, or an equivalent combination; English fluency required; Microsoft Outlook, Excel, and Word knowledge; SyteLine or Salesforce experience beneficial.

About the employer

American Excelsior Company is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.