Operations Supervisor, Government Travel

Job overview

The Operations Supervisor works onsite in Virginia Beach, VA. Compensation is not specified. The role supports CI Azumano Travel, Seneca Holdings’ travel management company serving businesses, governments, and personal travelers. The supervisor leads travel consultants in delivering government travel services at agreed service levels. The role contributes to operational performance through coaching, scheduling, real-time service management, contract expertise, and process improvement.

What you'll do

• Supervise and develop travel consultants
• monitor KPIs and performance
• train, coach, and schedule staff
• manage phone, email, and queue service levels
• adjust staffing for volume changes
• advise on government contract requirements
• monitor team goals
• support technology and implementation work
• review processes and policies
• lead error-reduction efforts.

What we're looking for

Skills & competencies

operations supervisor

government travel

travel consultants

global travel

team coaching

service level management

virginia beach va

seneca holdings

ci azumano travel

government contracts

ftr

jtr

fly america act

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability coverage
• voluntary benefits
• health savings and flexible spending accounts
• 401(k)
• paid leave eligibility for qualifying full-time employees
• professional development and recognition programs.

Why this role

The posting requires at least five years managing travel services, specifically global travel, and experience with government travel regulations including FTR, JTR, and the Fly America Act.

About the employer

Seneca Holdings is hiring for this role. Industry: Travel Agencies. Sector: 56.