Dental Call Center Representative

Job overview

Dental Call Center Representative This is an onsite, full-time position in West Palm Beach, FL. Compensation is not specified. Sage Dental is a leading Dental Support Organization (DSO) in the Southeast. The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms, contributing to patient satisfaction and efficient scheduling.

What you'll do

• Must be able to handle high volume inbound and/or outbound calls
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
• Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
• Utilize scripts and tools appropriately
• Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
• Diffuse difficult calls or seek assistance when necessary
• Offer marketing promotions and educate the appropriate calls on our in-house discount program
• Receive and promptly respond to real-time customer queries via webchat
• Ability to document issues and resolutions
• Provide exceptional customer service
• Meet daily, weekly, and monthly department goals set forth by management
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
• Adhere to all company policies and procedures, and abide by HIPAA regulations

What we're looking for

Education

High School Diploma

Experience

Ability to successfully relate to and communicate with team members and patients Strong team player willing to take direction, initiate business activities and work with management staff and peers Self-starter able to work with minimal supervision/direction and ability to multitask Professional demeanor and presentation Strong and effective written communication skills Creative thinker using sound judgment in workload coordination and technical matters Ability to organize work effectively and establish priorities

Skills & competencies

dental call center representative

sage dental

west palm beach fl

full-time

onsite

customer service

healthcare

dental office

call center

spanish speaker

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO

About the employer

Sage Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.