Contact Center Specialist

Job overview

The Contact Center Specialist role is remote for candidates residing in Oregon or Washington; the listing identifies Portland, OR. The target hourly pay range is $18.70–$21.25, with a full range of $17–$25.50 and a possible $2-per-hour bilingual differential subject to verification. The role supports Peak Credit Union’s member service and community relationships.

What you'll do

• Serve members by phone, handle and record transactions such as withdrawals, loan payments, and transfers, and answer questions about statements and loan payoffs. Provide online-banking setup and troubleshooting support
• follow member-identification and security procedures, including fraud detection
• and identify relevant products and services while working toward production and referral goals.

What we're looking for

Skills & competencies

contact center specialist

member service

credit union

phone support

online banking support

financial transactions

fraud detection

sales referrals

remote oregon or washington

peak credit union

$18.70–$21.25/hr target

rotating saturdays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• health care and dependent care flexible spending accounts
• health savings account with employer contributions
• 401(k)
• vacation and sick leave
• paid holidays, floating holiday, self-care time, and volunteer time. A bilingual differential may apply.

Why this role

Remote work is limited to residents of Oregon or Washington. Schedule is Monday–Friday, 7:45 a.m.–6 p.m., with rotating Saturdays, 9:30 a.m.–2 p.m.; 40 hours per week. At least six months of sales or customer-service experience is required. Benefits include medical, dental, vision, and life insurance, retirement plan access, leave, and paid holidays.

About the employer

Peak Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.