Customer Service Representative (Bilingual Spanish Preferred)

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Louisville, KY, with compensation of $37,000–$40,000 per year. Troy Coulter’s agency team supports customers through insurance service and community relationships. This role helps the agency deliver strong customer experiences by answering policy questions, assisting with policy changes, processing claims, and maintaining interaction records. It also coordinates with agency colleagues and anticipates customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer records

bilingual spanish preferred

louisville ky

troy coulter state farm agent

$37k–$40k per year

health insurance

simple ira

paid time off

licensing paid

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, agency-paid licensing, performance bonuses, health insurance, paid time off, flexible schedule, training and development, and advancement opportunities.

Why this role

Spanish bilingual ability is highly preferred. Agency-paid licensing, health insurance, Simple IRA, performance bonuses, paid time off, flexible scheduling, training, and advancement opportunities are listed.

About the employer

Troy Coulter - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.