Product Service Representative

Job overview

The Product Service Representative role is onsite in Springfield, MN, with compensation of $18–$25 per hour. MAT Industries manufactures air compressors, air tools, and accessories for retail customers. This role provides product and technical assistance through phone, email, and chat, troubleshooting customer issues and maintaining service records. It supports customer satisfaction by coordinating with other departments, keeping product knowledge current, and sharing feedback that can inform product improvements.

What you'll do

• Assist customers by phone, email, and chat
• troubleshoot product issues and provide timely solutions
• update customer, order, and service records in SAP
• explain product features
• escalate complex inquiries with other departments
• maintain product and policy knowledge
• meet service performance metrics
• identify inquiry trends
• document interactions and follow-ups
• contribute to FAQs and knowledge base articles
• participate in training and team meetings.

What we're looking for

Skills & competencies

product service representative

customer support

technical assistance

air compressors

sap

phone support

email support

chat support

springfield mn

mat holdings

$18–$25/hour

sign-on bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and disability insurance after 60 days
• paid time off, vacation, sick days, and holidays
• 401(k) with company match
• career advancement, training and development
• wellness programs
• HSA and FSA
• life and AD&D coverage.

Why this role

A $1,000 sign-on bonus is offered. Spanish bilingual support is desirable, not stated as a requirement.

About the employer

MAT Holdings, Inc is hiring for this role. Industry: Power-Driven Handtool Manufacturing. Sector: 33.