Platform Support Specialist, Level 3

Job overview

The Platform Support Specialist, Level 3 role is listed in Los Angeles, CA; the posting does not specify a work arrangement. Compensation is $80,000–$85,000 per year. Vista Group makes software for the cinema industry and serves cinemas, film distributors, and moviegoers worldwide. The specialist provides proactive technical support and incident management for global cloud, SaaS, and managed-service clients. The role helps maintain platform reliability by monitoring systems, resolving incidents, supporting configurations, and improving documentation and monitoring tools.

What you'll do

• Use platform monitoring technology to identify and address incidents
• respond to and resolve Cloud, VMS, and SaaS incidents
• collaborate with global teams
• use code, SQL Server, Azure, monitoring tools, and error logs to troubleshoot
• record support-call details
• participate in urgent after-hours support rotation
• support platform access, configuration, monitoring, alerting, and client requests
• contribute to documentation, articles, and playbooks
• mentor or train new staff.

What we're looking for

Skills & competencies

platform support specialist

level 3

los angeles ca

vista group

cloud support

saas

incident management

sql server

azure

platform monitoring

weekend work

on-call rotation

$80,000–$85,000/year

cinema software

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and technical skills development
• mentoring and career development
• team events.

Why this role

The posting requires weekend work and availability on rotation with a cell phone for urgent after-hours support; domestic or international travel is listed among responsibilities.

About the employer

Vista Group is hiring for this role. Industry: Software Publishers. Sector: 51.